News:

CHD Patient Public Group

NHS Hull invites interested patients to the next CHD Patient Public Group to be held on 14th September. Please click here for more details 

IF YOU HAVE ANY PROBLEMS WITH OUR PHONE SYSTEM PLEASE LET US KNOW. THERE IS NO LONGER A QUEUEING SYSTEM. IF YOU CALL & HEAR AN ENGAGED SIGNAL PLEASE TRY AGAIN IN A FEW MINUTES.  THANK YOU.

OUR TEENAGE HEALTH CLINIC IS OPEN TO TEENS EVERY TUESDAY FROM 4PM TO 5.30PM. JUST COME ALONG TO BE SEEN, YOU DO NOT NEED TO BE A PATIENT AT THE SURGERY. NO APPOINTMENT NECESSARY!

PLEASE MAKE A NOTE OF OUR TRAINING AFTERNOONS WHEN WE ARE CLOSED!   

Did you know that you can book and cancel  Telephone Ring-Back Doctor's appointments online and order your repeat medication?  To sign up for this service, please come into reception and you will be given a registration form. 

Out of Hours
Outside our normal working hours, an emergency doctor is available for urgent medical problems. They can be contacted on 0845 056 8060. Generally, this is not one of the doctors from this practice. You may be asked to attend an alternative medical centre.

 

 

Suggestions, Compliments & Complaints

New Hall Surgery encourages feedback from its patients.  We are happy to receive suggestions, compliments and complaints.  We use all these as learning exercises to ensure that we are providing you with the very best services we can. 

Suggestions are reviewed and where possible are put into place.  Compliments are fed back to doctors and staff and complaints are answered in line with the NHS Complaints Process and reviewed to improve the way in which we work.

If you want more help with a problem or a complaint, please ask for Helen McAteer, the Executive Manager.  You can also get in touch with the Patient Advice and Liaison Service (PALS) at NHS Hull on telephone number (01482) 335409 between 9am - 5pm Monday to Friday (answerphone available out of hours).